Direct Repair Program (DRP) Facilities vs Non-DRP Facilites
As a consumer, it is important to know your rights when taking your vehicle in for repairs. If an accident results in reporting a claim to your insurance company and you are unsure of where to take your vehicle, the insurance company can recommend specific auto repair shops. These shops, also known as Direct Repair Programs (DRP), have an agreement or contract with one or more insurance companies. Once a repair shop is part of a DRP, they must comply with the insurance company by maintaining a certain status. Insurance companies will constantly re-inspect the DRP shops to ensure quality repairs are being completed and damage estimates are accurate.
Using or not using a DRP facility is ultimately the consumer’s decision. An insurance company cannot force you to take your vehicle to a specific shop for repairs. “Steering” consumers is considered unethical and illegal in some states, although often practiced by insurance companies because of the agreement in place.
At Amato's we want you to make the best decision for your vehicle and not the insurance company, and we'll help you all the way.
